Privacy Policy

Last updated: 22 October 2026

MissU (also shown as "Missu Ai", "the app") is made by Smira Labs ("we", "us"). This policy explains what information we collect when you use MissU, how we use it, who we share it with, how long we keep it, and the choices you have.

MissU is only for adults aged 18 or older. Companions are AI characters, not real people.

1. Information we collect

Information you give us

Account details: when you sign in with Google we receive your name, email address, profile picture and Google account id. During setup you give us your preferred name, age and gender, and choose a companion.
Chats: the messages you send, the photos you share, your voice notes, and the voice and video calls you make with companions, including transcripts of what you say during a call.
Feedback: anything you send us through the feedback option in the app, including the message it is about.

Information created while you use the app

Companion memories: short notes our AI writes about things you have shared (for example your interests or plans), so companions can remember them in later conversations.
Follow-ups: upcoming events you mention (for example an exam or a trip) so your companion can ask how it went.
Roleplay stories: the scenarios you play and their messages.
Usage: daily counters (such as messages, photos, voice notes and call minutes used), your diamond balance and transactions, likes, the language you chat in, and when you were last active.
Purchases: your plan, amount paid, date and the store's transaction number. We never receive your card or bank details; payments are handled by Google Play.
Device: a push notification token, if you allow notifications, and your notification settings.
Technical logs: IP address and request details kept briefly in server logs for security and troubleshooting.

2. How we use your information

To run the app: sign you in, generate your companion's replies, voice notes, calls and photos, and keep your chat history.
To personalise conversations, using your preferred name, gender, local time and companion memories.
To send notifications you have allowed, such as messages from your companion.
To manage subscriptions, diamonds and daily limits.
To keep the service safe, prevent abuse, fix problems and understand overall usage and costs.

We do not sell your personal information, and we do not use it for third-party advertising.

3. AI processing

Companions are AI characters, not real people. To create replies, the text, photos and audio you send, along with recent conversation context and memories, are processed by our AI providers (listed below). In voice calls, your speech is converted to text, a reply is written by the AI, and the reply is converted back to speech. These providers process this data on our behalf to generate the response.

4. Review of chats by our team

Authorised members of our team may review chats, memories, feedback and related data for safety and quality: for example to investigate reports or abuse, to check that companions behave as intended, and to fix problems. Access is limited to staff who need it and each access to a user's conversations is logged.

5. Who we share information with

We share information only with service providers (processors) that help us run the app, and only as much as they need to do their job for us:

Provider	What it does for us	What it receives
Google (Sign-In)	Signing you in	Your Google account sign-in
Google Gemini	Writing companion replies, roleplay stories, voice note text, and companion memories	Your messages, shared photos and voice notes, conversation context and memories
Sarvam AI	Speech-to-text and text-to-speech in voice calls, and the voice of voice notes	Your speech audio during calls; the text companions speak
Groq	Alternative speech-to-text provider for voice calls, used only when we switch to it	Your speech audio during calls, when in use
Google Play and RevenueCat	Processing and verifying purchases and subscriptions	Purchase and subscription details, your app user id
Expo and Firebase Cloud Messaging (Google)	Delivering push notifications	Your device's push token and the notification text
MongoDB Atlas	Database hosting	Account data, chats, memories and the other data described above
Cloudflare (R2)	Storing photos and voice notes	Photos and voice notes sent in chats
Our server hosting provider	Running our servers	Data passing through our servers, and server logs

We may also disclose information if required by law, or to protect the rights, safety and security of our users, Smira Labs or others.

6. How long we keep it

We keep your information while your account exists.
You can clear a conversation at any time from the chat's options menu, which deletes its messages, photos and voice notes.
Detailed usage records are deleted automatically after 90 days; daily usage totals are kept for cost tracking.
When you delete your account, your personal data is deleted (see section 7). Usage totals and purchase records are kept for cost tracking, accounting and tax, but they are disconnected from your identity.

7. Deleting your account

In the app: Settings → Manage Account → Delete My Account, then confirm. Your account is deleted immediately and you are signed out on every device.
Without the app: follow the steps on our account deletion page.

What is deleted: your profile (name, email address, age, gender, sign-in details), all chats (messages, photos and voice notes, call history), companion memories, follow-ups, roleplay stories, feedback, your diamond history and balance, notification settings and push token, daily counters and likes, and the photos and voice notes stored for your chats.

What is kept, without your identity: usage totals (for cost tracking) and purchase records (for accounting and tax). They no longer carry your user id, name or email address.

Deletion requests: a deletion request sent without the app keeps your email address only while it is open, and for 90 days after it is closed (processed or dismissed), as a record that we handled it. It is then deleted automatically.

Deleting your account does not cancel a Google Play subscription: cancel it in the Play Store as well.

8. Your choices and rights

Access and correction: you can see and change your profile details in the app.
Deletion: see section 7.
Notifications: turn them off in the app or in your device settings.
Questions or requests: write to smiralabs@gmail.com.

9. Security

We use encrypted connections (HTTPS), access controls and secure token-based sign-in to protect your information. No system is perfectly secure, so we cannot guarantee absolute security.

10. Age requirement (18+ only)

MissU is only for adults 18 years or older. We do not knowingly collect information from anyone under 18. If you believe a minor is using the app, contact us and we will delete the account.

11. Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date above, and for important changes we will let you know in the app.

12. Contact and grievance officer

For questions, requests or complaints about your data, contact us at smiralabs@gmail.com.

Grievance Officer (under India's Information Technology Rules):
Name: [GRIEVANCE_OFFICER_NAME]
Email: smiralabs@gmail.com
Address: [GRIEVANCE_OFFICER_ADDRESS]

We aim to acknowledge complaints within 24 hours and resolve them within 15 days.

MissU · Smira Labs